Axico app is owned by Axico Healthcare Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at A-23, Vijay Enclave, Palam-Dabri Road, New Delhi-110045, India. We value the trust you place in us & respect your privacy. Hence, we maintain highest standards for secure transactions and user information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
"Axico Ayurveda" - Refers to any platform owned/subscribed/used by Axico Healthcare Private Limited or its any other Entities not limited to websites, mobile applications, devices, URLs/links, notifications, chatbot, or any other communication medium used by Axico entities to provide its services to its Users. "Axico App" shall include all services extended / to be extended by Axico Ayurveda and Axico Healthcare Private Limited as a group but not limited to Medical consultancy by the third party and supply of medicine and diagnostic tests etc. “Cookies” - “Cookies are small files placed on your device hard-drive/storage that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". "Session Cookies" - These are temporary files that are automatically deleted from your device hard-drive/storage at the end of a session. "Business Partners" – Shall refer to any individual, group of individuals defined under law with whom Axico Ayurveda or Axico Healthcare Private Limited Entities have a contractual relationship not limited to Merchants, Advertisers, Deal partners, Financial institutions. "Service Providers" – Refers to any individual, group of individuals defined under law whose services are used by Axico Ayurveda or Axico Healthcare Private Limited in order to provide the intended services to you through Axico Ayurveda.
Scope & Applicability
i. The type of information that is provided or shared by “You” for availing products and services provided on Axico Ayurveda platforms and the information that “Axico Entities” and “service providers” collect from you.
ii. The purpose of collection of such data and information from “You”. and how “We” intend to use the data provided and collected by “Us”.
iii. The information security practices followed to secure your data and information including data/information retention and destruction policy.
iv. To make you aware of data/information handling disclosures, and “Your” rights.
Our primary goal is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
i. Personal Information - any information that relates to You, which, either directly or indirectly, in combination with other information available is capable of identifying You as a person. Your personal information shall include but not limited to the following -,
a. Your name, address, telephone number, e-mail address and other demographic information.
b. Your date of birth and gender.
c. Any other information provided by you as part of “Know your customer” norms as required under applicable laws.
d. Information related to transactions processed on Axico platforms, excluding payment instrument details.
ii. Sensitive Personal Information - Data or information of a person means which consists of information relating to -
b. Financial information such as Bank account details
c. Any information relating to the above points shared by You.
d. Any of the information received by Axico Entities for processing, stored or processed under lawful contract otherwise.
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information and may be regarded as Personal Information.
iii. Non-Personal Information- We and our Service Providers may collect non-personal data while you access Axico platforms via url, smartphones or any other mobile devices. This information shall not identify “you” as a person.
a. The devices and identification numbers of devices used by you to access Axico platforms.
b. I. P. address and information related to the I.P address.
c. Your geographic location, cookies stored on your browser/devices and behaviour on Axico platforms
d. The operating system of your device, browser, browsing behaviour and any other data as permitted to be stored by mobile app stores.
e. Your messages on message boards, chats or any other message/feedback areas shared on Axico Platforms.
Information may be collected in various ways and formats during the course of your visit or access to Axico Platforms by way of -
f. Visiting Axico platforms.
g. Registering on Axico platforms as an “user” or “merchant” or any other relationship that may be governed by terms and conditions listed on Axico platforms.
h. Transacting or attempting to transact on Axico platforms.
i. Accessing, links, e-mails, notifications sent or owned by Axico platforms.
j. Otherwise dealing with any of the “Axico Entities”
Are Children Allowed to Use the Platform?
Use of the Site or the App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use or access the Service(s) at any time or in any manner. If We learn that a person under 18 years of age has used or accessed the Platform or Service or any personally identifiable information has been collected on the Platform from persons under 18 years of age, then we will take the appropriate steps to delete this information. If You are a parent or guardian and discover that your child under 18 years of age has obtained an account on or otherwise accessed the Service, then You may alert us www.axicoayurveda.com and request that we delete that child’s personally identifiable information from our systems.
Purpose and Use of Information
Axico aspires to deliver a safe, efficient, smooth and customized experience. We aspire to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. Axico may collect, use, store and transfer your Personal Information including Sensitive Personal Information and Non-personal information for the following purposes
a. Verification of your identity, access, privileges assigned in order to provide the services you request, or we intend to offer.
b. To resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services,
c. To inform you about online and offline offers, products, services, and updates; customize your experience and Improving your experience while using the application by presenting advertising, products and offers tailored to you.
d. To detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
e. To analyse demographic and profile data about our users' activity on our app.
f. Responding to the judicial process and providing information to law enforcement agencies or any government agency in connection with a query/investigation on matters as permitted by law.
g. Sharing, disclosing and transfer of data in case of any major event such as merger, acquisition, sale or transfer of assets in case of any Force Majeure event to any other Axico Entity or third party.
h. For data processing, statistical or risk analysis and for analytics and review for improvement of the product/services.
i. For conducting risk management.
Information Storage and Sharing
Your Personal Information and Sensitive Personal Information shall be stored in electronic form with exceptions, wherein the data is required to be maintained in physical form in information and data centres located within Indian Jurisdictions.
b. We shall share personally identifiable information / Sensitive Personal Information provided by you to only Axico Entities in the course of making transactions.
c. Your data may be shared with the internal investigation department within Axico Entities.
d. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
Retention period - We retain your information for as long as needed or permitted considering the purpose(s) for which it was obtained and will retain this information till such period as prescribed under applicable law.
Safeguarding your information
Axico has deployed technical and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information and undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively.
We have provided multiple levels of security to safeguard your App by Login/Logout option. We have preventive controls implemented to ensure you use Axico App on your device. All Sensitive Personal Information and some part of your Personal Information shall be retained under applicable laws.
Information Breach -
While We shall take all reasonable and appropriate processes and precautions to secure any Personal Information//Sensitive Personal Information which We hold about You, You acknowledge that no data transmission over the internet is fully secure, so we cannot provide any assurance or warrant the security of any information you submit to us.
Force Majeure -
A Force Majeure Event shall mean any event that is beyond the reasonable control of the Axico Ayurveda and shall include but not limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, slowdowns, lockdown, curfew, prolonged shortage of energy supplies, Pandemic, computer hacking, unauthorized access to computer data and storage devices, computer crashes ,acts of state or governmental action prohibiting or impeding PhonePe Entities from performing its respective obligations under the contract.
This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
If You have any concern about privacy or grievances on the Site or the App, please contact us with a thorough description and We will try to resolve the issue for You.
Phone number: _________________
We shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.
User Discretion and Choice/Opt-Out