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Privacy Policy

Axico Ayurveda

PRIVACY POLICY- AXICO AYURVEDA

Axico app is owned by Axico Healthcare Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at A-23, Vijay Enclave, Palam-Dabri Road, New Delhi-110045, India. We value the trust you place in us & respect your privacy. Hence, we maintain highest standards for secure transactions and user information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By downloading/using/accessing the Axico app as defined for business and/or personal use, you(“User”) indicate that you understand, agree and consent to this privacy policy. You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy. If You are accessing or using Services on the App or the Site from an overseas location, you do so at your own risk, and shall be solely liable for compliance with any applicable local laws. You hereby provide your unconditional consent or agreements to the Axico Entities (including but not limited to Axico Ayurveda and Axico Healthcare Private Limited) as provided under the information technology act, 2000 and the rules and regulations made under therein for accessing the Axico app.

This privacy policy is a legally binding contract between You (“User”) and the Axico Ayurveda, Axico Healthcare Private Limited and its Group / Associates / Subsidiaries, “We”, “Us”) as the operator of the platform (Axico App)/ website ( www.axicoayurveda.com ). The terms of this privacy policy will govern the relationship between you and the Axico Entities for your use of the Axico app and website for our facilities for the purchase of medicine and pharmaceutical drugs. This Privacy Policy shall be read together with the respective terms of use or other terms and conditions of the respective product offering on Axico app. This document is published and shall be construed in accordance with the provisions of the information technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011 under the information technology act, 2000 read with Information Technology (Intermediaries Guidelines) Rules, 2011; that require publishing of the privacy policy for collection, use, storage, transfer/ disclose of personal information including sensitive personal information. This privacy policy does not require any physical, electronic or digital signature.

Note:

By downloading this app, you agree to be bound by the terms and conditions of this Privacy Policy, as this Privacy Policy enables us to provide you a secure and a wholesome experience and Privacy Policy forms part and parcel of the Terms of Use and other terms on the App (Terms of Use), we will not be able to register you, if you are not in agreement with these terms. By mere use of the Axico app Services, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Definitions

"Axico Ayurveda" - Refers to any platform owned/subscribed/used by Axico Healthcare Private Limited or its any other Entities not limited to websites, mobile applications, devices, URLs/links, notifications, chatbot, or any other communication medium used by Axico entities to provide its services to its Users. "Axico App" shall include all services extended / to be extended by Axico Ayurveda and Axico Healthcare Private Limited as a group but not limited to Medical consultancy by the third party and supply of medicine and diagnostic tests etc. “Cookies” - “Cookies are small files placed on your device hard-drive/storage that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". "Session Cookies" - These are temporary files that are automatically deleted from your device hard-drive/storage at the end of a session. "Business Partners" – Shall refer to any individual, group of individuals defined under law with whom Axico Ayurveda or Axico Healthcare Private Limited Entities have a contractual relationship not limited to Merchants, Advertisers, Deal partners, Financial institutions. "Service Providers" – Refers to any individual, group of individuals defined under law whose services are used by Axico Ayurveda or Axico Healthcare Private Limited in order to provide the intended services to you through Axico Ayurveda.

Amendment of Privacy Policy

Our Privacy Policy is subject to change at any time without prior notice and the same shall be updated and available within Axico App and on its website at www.axicoayurveda.com from time to time. Though every effort would be made to keep you informed of the changes, if any, to the policy, you are kindly advised to review the policy periodically. Any changes to the Policy will become effective upon posting of the revised Policy on the Internet, accessible through Axico Platform.

Scope & Applicability

This Privacy Policy is applicable to all users of Axico Ayurveda including merchants, customers, business partners whether registered or non-registered accessing, offering, selling or purchasing products or services on the website, mobile applications, links, notifications, short messaging services, or any other communication medium used or owned by Axico Ayurveda and Axico Healthcare Private Limited. This Privacy Policy is also applicable to Axico’s Group/Affiliate/Subsidiary Companies defined as Axico Entities who provide their products/ services on the Axico’s website and mobile applications or control Axico Ayurveda directly or indirectly.

Purpose

We collect, processes, store and record your data and information while You visit any of Axico platforms or avail Axico Ayurveda Services. This Privacy Policy is provided to familiarize You with;

i. The type of information that is provided or shared by “You” for availing products and services provided on Axico Ayurveda platforms and the information that “Axico Entities” and “service providers” collect from you.

ii. The purpose of collection of such data and information from “You”. and how “We” intend to use the data provided and collected by “Us”.

iii. The information security practices followed to secure your data and information including data/information retention and destruction policy.

iv. To make you aware of data/information handling disclosures, and “Your” rights.

Information Collection

Our primary goal is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

i. Personal Information - any information that relates to You, which, either directly or indirectly, in combination with other information available is capable of identifying You as a person. Your personal information shall include but not limited to the following -,

a. Your name, address, telephone number, e-mail address and other demographic information.

b. Your date of birth and gender.

c. Any other information provided by you as part of “Know your customer” norms as required under applicable laws.

d. Information related to transactions processed on Axico platforms, excluding payment instrument details.

ii. Sensitive Personal Information - Data or information of a person means which consists of information relating to -

a. Password

b. Financial information such as Bank account details

c. Any information relating to the above points shared by You.

d. Any of the information received by Axico Entities for processing, stored or processed under lawful contract otherwise.

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information and may be regarded as Personal Information.

iii. Non-Personal Information- We and our Service Providers may collect non-personal data while you access Axico platforms via url, smartphones or any other mobile devices. This information shall not identify “you” as a person.

a. The devices and identification numbers of devices used by you to access Axico platforms.

b. I. P. address and information related to the I.P address.

c. Your geographic location, cookies stored on your browser/devices and behaviour on Axico platforms

d. The operating system of your device, browser, browsing behaviour and any other data as permitted to be stored by mobile app stores.

e. Your messages on message boards, chats or any other message/feedback areas shared on Axico Platforms.

Information may be collected in various ways and formats during the course of your visit or access to Axico Platforms by way of -

f. Visiting Axico platforms.

g. Registering on Axico platforms as an “user” or “merchant” or any other relationship that may be governed by terms and conditions listed on Axico platforms.

h. Transacting or attempting to transact on Axico platforms.

i. Accessing, links, e-mails, notifications sent or owned by Axico platforms.

j. Otherwise dealing with any of the “Axico Entities”

We and our Service Providers also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are session cookies, you are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to re-enter your password more frequently during a session

Are Children Allowed to Use the Platform?

Use of the Site or the App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use or access the Service(s) at any time or in any manner. If We learn that a person under 18 years of age has used or accessed the Platform or Service or any personally identifiable information has been collected on the Platform from persons under 18 years of age, then we will take the appropriate steps to delete this information. If You are a parent or guardian and discover that your child under 18 years of age has obtained an account on or otherwise accessed the Service, then You may alert us www.axicoayurveda.com and request that we delete that child’s personally identifiable information from our systems.

Purpose and Use of Information

Axico aspires to deliver a safe, efficient, smooth and customized experience. We aspire to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. Axico may collect, use, store and transfer your Personal Information including Sensitive Personal Information and Non-personal information for the following purposes

a. Verification of your identity, access, privileges assigned in order to provide the services you request, or we intend to offer.

b. To resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services,

c. To inform you about online and offline offers, products, services, and updates; customize your experience and Improving your experience while using the application by presenting advertising, products and offers tailored to you.

d. To detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

e. To analyse demographic and profile data about our users' activity on our app.

f. Responding to the judicial process and providing information to law enforcement agencies or any government agency in connection with a query/investigation on matters as permitted by law.

g. Sharing, disclosing and transfer of data in case of any major event such as merger, acquisition, sale or transfer of assets in case of any Force Majeure event to any other Axico Entity or third party.

h. For data processing, statistical or risk analysis and for analytics and review for improvement of the product/services.

i. For conducting risk management.

Information Storage and Sharing

Your Personal Information and Sensitive Personal Information shall be stored in electronic form with exceptions, wherein the data is required to be maintained in physical form in information and data centres located within Indian Jurisdictions.

a. We shall share personal information only with Axico Entities for purposes defined under this Privacy Policy.

b. We shall share personally identifiable information / Sensitive Personal Information provided by you to only Axico Entities in the course of making transactions.

c. Your data may be shared with the internal investigation department within Axico Entities.

d. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

Retention period - We retain your information for as long as needed or permitted considering the purpose(s) for which it was obtained and will retain this information till such period as prescribed under applicable law.

Safeguarding your information

Axico has deployed technical and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information and undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively.

We have provided multiple levels of security to safeguard your App by Login/Logout option. We have preventive controls implemented to ensure you use Axico App on your device. All Sensitive Personal Information and some part of your Personal Information shall be retained under applicable laws.

Information Breach -

While We shall take all reasonable and appropriate processes and precautions to secure any Personal Information//Sensitive Personal Information which We hold about You, You acknowledge that no data transmission over the internet is fully secure, so we cannot provide any assurance or warrant the security of any information you submit to us.

Indemnity -

You shall indemnify and hold harmless the Axico Entities, their officers, directors, contractors or agents relying on the Information provided by You for any losses, including all claims, damages, liabilities, deficiencies, assessments, interest, awards, settlements, penalties, fines, costs or expenses, suffered, incurred, sustained by, or imposed on the Axico Entities, as a result of, arising out of, with respect to, in connection with or by reason of a breach or non-performance of any of the terms, conditions, representations or warranties contained in this Privacy Policy by You.

Force Majeure -

A Force Majeure Event shall mean any event that is beyond the reasonable control of the Axico Ayurveda and shall include but not limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, slowdowns, lockdown, curfew, prolonged shortage of energy supplies, Pandemic, computer hacking, unauthorized access to computer data and storage devices, computer crashes ,acts of state or governmental action prohibiting or impeding PhonePe Entities from performing its respective obligations under the contract.

Severability-

Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.

This Privacy Policy is governed by and shall be construed in accordance with the laws of Republic of India and any disputes arising out of or in connection with this Agreement shall be subject to jurisdiction of the Courts of Delhi only.

Jurisdiction -

This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.

Notices

If You have any concern about privacy or grievances on the Site or the App, please contact us with a thorough description and We will try to resolve the issue for You.

If you have any concerns or questions in relation to this Privacy Policy, you may address them to Our grievance officer at:

Name: _____________

Address: _______________________

Phone number: _________________

E-mail: __________________________

We shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.

User Discretion and Choice/Opt-Out

You agree and acknowledge that your Personal Information, Personal Sensitive Information and Non-Personal Information out of your free will. You may review, correct, update, change the information that you have provided by logging into your account. However, you are not permitted to delete any part of the personal information or any other information generated on the Platform or request Us to delete the same. You may update Your information at any point by writing to us at the details indicated below in the contact section. You further agree to all the provisions of this Privacy Policy and authorise us to manage the data shared by your or collected by us to be used according to this Privacy Policy.

By using the Axico platforms and/ or by providing your information, you consent to the collection and use of the information you disclose on the app in accordance with this Privacy Policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it.